3Dresyns communications policy

Expert Guidance for Your 3D Printing Needs

At 3Dresyns, our goal is to help you select the most suitable materials and technologies for your specific applications. With years of technical and commercial expertise, we have found that written communication is the most effective way to provide high-quality advisory services. This approach ensures well-considered responses, allows input from specialists across different fields, and delivers the most accurate solutions to your inquiries.

To assist you effectively, we encourage you to:

  • Prepare a detailed list of questions regarding your project needs.

  • Prioritize product properties in descending order of importance.

Why Written Communication?

Our policy prioritizes written exchanges over phone or video calls (read 3Dresyns policy about videoconferencing) to ensure precision, efficiency, and accountability.  Key benefits include:

✔ Structured & Thoughtful Responses – Encourages analysis, prioritization, and clarity in questions and answers.
✔ Multi-Expert Collaboration – Ensures input from specialists in relevant fields for the best possible solutions.
✔ Reliable Documentation – Maintains clear records for tracking communications and actions.
✔ Prevents Miscommunication – Reduces errors common in verbal exchanges.
✔ Efficient Time Management – Avoids lengthy, unfocused discussions.
✔ Intellectual Property Protection – Minimizes risks of inadvertent technology transfer.

Our Communication Guidelines

  • Ask clear, relevant, and detailed questions—prioritizing key product requirements.

  • Questions unrelated to 3Dresyns products/services or involving IP/confidentiality will not be addressed.

  • Consulting & training services may include video calls when necessary for B2B collaboration.

Key Recommendations for Customers

  • Review our extensive online portfolio—we offer the widest selection of resins and powders for most 3D printing technologies.

  • Free Detailed Instructions (IFU) are provided with every order, covering:

    • Optimal printing settings

    • Calibration files (upon request)

    • Methodology for best results

  • Follow IFU precisely—excellent results are achievable when guidelines are applied without shortcuts.

  • Questions already answered in IFU or resulting from non-compliance will not be addressed.

  • Advanced printing support is available through our paid consulting services.

We look forward to assisting you in selecting the best solutions for your project.