3Dresyns intercompany communications policy
Videoconferencing and verbal communications versus written communications
The communications policy between 3Dresyns and its potential and existing clients is based primarily on responsive and productive written communications as opposed to telephone or videoconferencing communications.
The main reasons that justify 3Dresyns written communications policy are the following:
The communications policy between 3Dresyns and its potential and existing clients is based primarily on responsive and productive written communications as opposed to telephone or videoconferencing communications.
The main reasons that justify 3Dresyns written communications policy are the following:
- Require interlocutors to think, analyze, prioritize, and order their questions and answers in advance
- Prevent and avoid waste of time and resources in long unfocused and unproductive conversations
- Serve as records of communications between companies
- Prevent and avoid verbal miscommunications
- Allow the review of intercompany communications to facilitate monitoring of pending and completed actions by different 3Dresyns team members and clients
- Help monitor the quality of the questions and responses of 3Dresyns employees and clients to optimice quality customer service and tracking
- Reduce the risk and prevent any potential technological transfer leakage of intellectual and industrial property
3Dresyns' modus operandi regarding intercompany communications:
- Potential and existing customers should ask clear and detailed pertinent and relevant questions
- Questions that compromise intellectual and industrial property, or that are not associated with 3Dresyns products and services, will not be answered
- 3Dresyns consulting and training services may include videoconference communications to facilitate business-to-business communications when necessary
- Think, order, and ask relevant and appropriate questions for helping us select the best products and services for your project
- Keep in mind that 3Dresyns sells online the largest portfolio of materials (resins and powders) for 3D printing with most of the printing techniques on the market. The sale of products includes the supply for free of detailed Instructions for Use "IFU" for different printing technologies and application systems, including the methodology for getting the optimum printing settings and calibration files, which are sent upon request for the ordered 3Dresyns products
- The supplied IFU are detailed enough for getting excellent printing results with most printers and printing technologies assuming they are followed without any shortcuts “cutting corners”. For more info read: compatibility with SLA, DLP, LCD, Inkjet and other printing technologies and Included services and samples with ordered products
- Clients should read and follow our IFU and built up their own printing know-how and expertise
- Questions whose answers are already explained in the IFU, or that reflect that the IFU have not been diligently followed, or that shortcuts "cutting corners" have been taken, will not be answered. Read Included services and samples with ordered products
- Other questions related to printing are considered after sales printing consulting services, which can be contracted separately as printing consulting services